No support has helped and I'm stuck with no fix. TL DR - New Steelseries GG software keeps me stuck at a high DPI and it cannot be changed, have had zero sights on anyone having the same exact issue. But the closest thing I got to someone having this issue was a similar thread on here. But further more, I've tried looking up everything, I'll list everything I tried doing below. What's weird is, in this current PC's BIOS, the DPI feels exactly like I set it. I installed the GG software, and still, the same problem. Moving on, I just bought a new PC as the date of this thread so it has practically nothing on it. I send that email with the files in it about 1 1/2 months ago, and have yet to get a response. They were telling me things that I have already tried and then they asked for me to send them certain files so they could "Look at them to see the problem." I sent the specific files that were asked, and I was completely ghosted. I then took the long endurance of contacting Steelseries support, which went about as well as you'd think it would. 5Reinstall SteelSeries GG If nothing works, your application files may be corrupted. Then open the app with administrative privileges and see if the problem persists. So what we would recommend is to go to and download the latest version of the app. I then tried getting help on the official Steelseries reddit and I didn't get much help there. 4Update SteelSeries GG SteelSeries GG may not work on you due to a bug. I first tried fixing it myself by doing a clean reinstall of the software and nothing fixed. I am forced to update the software about a couple months ago and the update is done and my mouse (Rival 710)'s DPI is incredibly high (I typically use the mouse on 700 dpi, with this weird change, it feels around 9000-10000 DPI.) I tried changing every thing about the DPI/CPI and nothing would change, would stay at this very high set DPI no matter what the DPI dials were at. But less about that and more onto my issue. Goodmorning / Goodafternoon to anybody reading this thread, this is my first time ever making a thread on this page so please bare with me! To get to the point, if you are not aware already, Steelseries made a huge update to their Engine 3 software and rebranded it as "Steelseries GG".
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February 2023
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